Call centers, chains & cooperations

Organizational structures such as call centers, agency chains, and cooperations have more complex technical requirements than individual travel agencies. It is essential to accurately map the organizational structure within the solution and to standardize booking channels across all agencies in line with organizational specifications.

 

CRUISEHOST offers you this solution for your direct customer service :

 
 

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... standardization options

 

You need a counter solution that guides every travel agent intuitively and in a standardized way through all stages of searching, consultation, and booking. We also support seamless switching between agencies for consultations, along with multiple language and currency settings. In addition, our single sign-on (SSO) capability allows access directly from your desktop or web applications.

 

 

 

 

... steering options

 

You control the portfolio across all agencies and configure booking functions for your affiliated partners. We set up the required back-office connections for you. Based on our extensive experience, we offer a wide range of control options — including your own terms and conditions, exchange rates, logos, and more. We are happy to incorporate your specific requirements and provide tailored solutions.

 

 

 

... useability

 

CRUISEA impresses with a self-explanatory user interface that intuitively guides you through requirements analysis, product comparison, and the booking process. Extensive training is not required, and no installation is needed — CRUISEA is accessed directly via a browser link.

 

 

 

... content

 

We enrich your website with all customer-relevant information — including transparent tariff comparability, pre-contractual information, ship details, and included services. High-quality content is a key factor in supporting your customers throughout the research and booking process.

 

 

 

   
 

 

... consultation

 
 

 

To ensure a consistent and high-quality level of consultancy, CRUISEA provides all the information you need for professional customer service — no additional catalogues, no searching across multiple systems. CRUISEA gives you access to all products and prices for every departure, ensuring you are fully prepared for every sales conversation. We make offers transparent and comparable. Customer offers can be conveniently created as PDFs using standardized templates.

 

 

 

CRUISEHOST offers you this solution for your website:

 
 

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... conversion

 

Our solution guides customers intuitively through the booking process — without distracting pop-ups or unnecessary information. Your customers remain on your website and fully engaged in the booking flow. Combined with the right SEO measures, this allows you to balance and optimize your advertising spend in a targeted way.

 

 

 

 

 

... content

 

We provide you with a comprehensive database of availability and pricing, with the highest focus on data quality. Wherever possible, we connect directly to cruise line booking systems. When direct connections are not available, prices and availability are imported from cruise lines multiple times per day.

Transparent tariff comparability, up-to-date data, and the presentation of customer-relevant information — such as ship details, cabin descriptions, included services, and pre-contractual information — are key factors in enabling you to guide your customers confidently through research and the booking process.

 

 

our content ...  

 

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