CRUISEHOST Frequently Asked Questions

CRUISEHOST is a technology provider specialising in cruise sales and cruise booking solutions. We provide travel agencies, cruise specialists, tour operators, host agencies, travel agency chains and online travel companies with the technology they need to search, present, sell and manage cruises.

It means that CRUISEHOST provides the technical infrastructure required to turn cruise content into searchable, comparable and bookable products. Our solutions connect cruise lines, travel sellers and customers through professional booking engines, websites, APIs, customer offers and booking-management tools.

No. CRUISEHOST is primarily a technology provider. We supply the software and infrastructure used by travel agencies, tour operators, cruise specialists, host agencies and online travel companies.

CRUISEHOST solutions are suitable for:

• Independent travel agencies
• Cruise specialists
• Home-based travel agents
• Host agencies
• Travel agency chains
• Tour operators
• Online travel agencies
• Affiliates
• Destination and tourism companies
• Technology companies requiring cruise content through an API
• Companies building their own cruise booking platforms

CRUISEHOST supports customers and cruise sales operations in numerous international markets. The available cruise lines, currencies, languages, prices and booking functions may vary according to the customer, market and licence configuration.

Yes. CRUISEHOST supports multilingual cruise sales environments. The exact languages available depend on the selected product and configuration.

Yes. Depending on the connected cruise line, market and customer configuration, cruise prices can be displayed and processed in different currencies.

No. Each customer can have an individual catalogue configuration. This may include different cruise lines, markets, languages, prices, mark-ups, packages, commissions, currencies and sales rules.

Yes. CRUISEHOST is designed to support different cruise distribution models. The available configuration depends on the selected products, connected cruise lines and commercial agreement.

CRUISEHOST technology is used by thousands of travel agencies and on a large number of cruise websites in international markets.

The CRUISEHOST product portfolio includes:

• CRUISEA for professional cruise search, sales and booking
• CRUISEAfree as a free entry-level solution
• CRUISEAlight as an extended entry-level solution
• CRUISEC for customer-facing cruise websites and booking engines
• PAGEMAKER as our content management system
• CRUISECUSTOMIZER for customised website and booking-engine designs
• CRUISE-API for integration into third-party systems
• SmartOffer 360 for interactive customer offers
• SmartOption for creating cruise options with limited passenger information
• CRUISEHUB for host-agency and subagency management
• PAYMENT PROFESSIONAL for payment integrations
• BACKOFFICE interfaces for the transfer of booking and customer data

No. The required products depend on your business model. A travel agent may only require CRUISEA, while an online travel agency may combine CRUISEA, CRUISEC, PAGEMAKER, PAYMENT PROFESSIONAL and BACKOFFICE. A technology company may primarily require the CRUISE-API.

Yes. Our products are designed to work together. For example, offers created in CRUISEA can be sent to customers through SmartOffer 360, while bookings generated through CRUISEC can appear in the CRUISEA booking management area.

CRUISEA is the professional B2B cruise search, sales and booking platform from CRUISEHOST. It gives travel professionals access to cruise content, availability, prices, offers, customer management and booking functions within one system.

CRUISEA is designed for travel agencies, cruise specialists, home-based agents, call centres, host agencies, tour operators and other professional cruise sellers.

CRUISEA is primarily a professional B2B system for travel sellers. Customer-facing cruise search and booking functions are normally provided through CRUISEC.

Depending on the available cruise content, you can search using a wide range of criteria, including:

• Cruise line
• Ship
• Destination
• Departure port
• Arrival port
• Travel date
• Travel duration
• Cabin category
• Price range
• Number of passengers
• Itinerary
• Country
• Region
• Port of call
• Special offers
• Included services
• Onboard features
• Ship characteristics
• Suitable customer groups

Yes. CRUISEA provides a large number of search and filtering options to help travel professionals identify suitable cruises quickly and accurately.

Yes. Depending on the licence and configuration, CRUISEA can provide map-based cruise search functions in addition to traditional result lists.

Yes. Cruises can be collected, reviewed and presented to the customer as part of the offer process.

Yes, for cruise lines connected through live booking interfaces. Availability, cabin categories and prices can be requested directly from the relevant cruise line system.

Not necessarily. Some content may be based on catalogue or cached prices, while final availability and pricing are confirmed through a live request to the cruise line. The exact process depends on the cruise line connection.

Yes. For supported cruise lines and booking connections, travel agents can complete bookings through CRUISEA.

Yes. Where supported by the cruise line, an option can be created before the final booking is confirmed. CRUISEHOST also offers SmartOption for certain sales processes.

Yes. Depending on the licence, CRUISEA can create professional PDF offers that can include selected cruises, itineraries, prices, ship information and agency contact details.

Yes. Depending on the selected licence, your logo, agency details and signature information can be included in customer-facing documents.

Yes. Selected licences include functions for creating cruise offers, PDF documents and promotional material.

The WatchList allows a travel agent to collect selected cruise offers during the search process. These offers can then be reviewed, compared and used to create customer presentations such as SmartOffer 360.

Yes. CRUISEA includes CRM functions for storing and managing customer information.

Yes. Offers, WatchLists, SmartOffer 360 presentations, options and bookings can be created in connection with a customer record.

Yes. Bookings created through CRUISEA, CRUISEC or connected CRUISEHOST solutions can be made available in the booking-management area, depending on the configuration.

Available functions may include:

• View booking details
• Review passenger information
• Open booking confirmations
• Resend documents
• Access payment information
• View booking status
• Manage options
• Confirm eligible options
• Access booking PDFs
• Communicate about bookings
• Transfer booking information to connected systems

Where supported by the cruise line and the booking status, passenger details can be completed or amended before confirmation. The available changes depend on the cruise line’s rules.

Depending on the booking and system configuration, documents such as booking confirmations can be opened or resent from the booking area.

CRUISEA includes customer, offer and booking-management functions, but whether it replaces an existing back-office system depends on the requirements of the customer. CRUISEHOST can also provide interfaces to external back-office systems.

Yes. Multiple users can be created according to the selected licence and commercial agreement.

User access and available functions can be configured according to the organisation, licence and role structure.

Yes. Single sign-on integrations may be provided so that authorised users can access CRUISEA through another platform without a separate manual login.

CRUISEAfree is the free entry-level version of the CRUISEA professional cruise sales platform.

CRUISEAfree is suitable for travel professionals who want to explore CRUISEHOST, search cruise content and become familiar with the CRUISEA environment before selecting a larger licence.

CRUISEAfree normally includes one user.

Yes. CRUISEAfree provides access to cruise search functions within the available market and catalogue configuration.

Live availability may be available for connected cruise lines, subject to the market, cruise line access and account configuration.

The available booking functions depend on the account configuration, connected cruise lines and contractual setup. Test or API accounts may use dummy cruise-line access and softbooking processes instead of transmitting confirmed bookings to the cruise line.

Yes. CRUISEAfree can be upgraded to CRUISEAlight, CRUISEA or another suitable CRUISEHOST licence.

Normally, the existing account can be extended so that available customer, offer and account information remains accessible. The exact migration depends on the account setup.

CRUISEAlight is an extended entry-level version of CRUISEA. It provides additional professional sales and presentation functions beyond CRUISEAfree.

Depending on the current licence definition, CRUISEAlight can include functions such as:

• PDF creation
• Agency logo integration
• Agency signature information
• Map-based cruise search
• Connections to supported external offer systems
• Additional customer-facing sales tools

Yes. CRUISEAlight can be used as part of a host-agency or subagency model, depending on the commercial and technical configuration.

CRUISEC is the customer-facing B2C cruise search and booking engine from CRUISEHOST. It enables travel companies to offer cruise search, cruise information, availability and booking functions on their own websites.

CRUISEC is suitable for:

• Travel agencies
• Cruise specialists
• Online travel agencies
• Tour operators
• Host agencies
• Travel agency chains
• Affiliates
• Companies launching a new cruise website

Yes. CRUISEC can be supplied as a full-page solution or integrated into an existing website, for example through an iframe or other supported implementation method.

Yes. CRUISEC can be implemented under a customer domain or subdomain, depending on the selected setup.

Domain and hosting services may be included or arranged as part of the implementation, depending on the selected package.

Yes. Colours, logos, fonts, navigation elements and other visual components can be adapted to match the customer’s brand. More extensive customisation can be provided through CRUISECUSTOMIZER.

CRUISEC is designed for use on modern desktop, tablet and mobile devices. The final presentation may also depend on the surrounding customer website and implementation.

Yes. Customers can search and filter cruise offers using the content and functions enabled for the website.

Yes, for supported cruise lines and booking connections. Live prices, cabin categories and availability can be requested during the customer journey.

Yes. Depending on the cruise line, market and customer configuration, bookings can be completed online through CRUISEC.

Where supported, a cruise may be held as an option before final confirmation. The option period and rules are determined by the cruise line.

Bookings created through CRUISEC can be made available in the CRUISEA booking-management area and may also be transferred to connected back-office systems.

This depends on the commercial and technical setup. Payment may be made directly to the cruise line, to the travel agency, to a tour operator, to a host agency or to another authorised merchant.

Yes. Payment-provider integrations may be provided through PAYMENT PROFESSIONAL.

Yes. The cruise-line portfolio can be configured according to the customer’s contracts, market, commercial model and technical availability.

Depending on the product, cruise line and commercial model, individual price calculations, packages, mark-ups, discounts or other sales rules can be configured.

Yes. Depending on the setup, customer-specific packages and additional services can be included in the cruise catalogue and booking process.

Yes. CRUISEC supports deep links that can direct customers to defined cruises, destinations, cruise lines, ships, dates or search results.

Yes. Deep links can be used in newsletters, social media, landing pages, banners and online campaigns.

CRUISEC can support search-engine-oriented website structures, content pages and landing pages. The final SEO result also depends on the customer’s domain, content strategy, technical setup and ongoing marketing activities.

Yes. CRUISEC may be integrated into an existing website. PAGEMAKER is recommended when the customer wants CRUISEHOST to provide a complete website and content-management environment.

PAGEMAKER is the CRUISEHOST content management system. It enables customers to create and manage website pages, editorial content, banners, images, navigation elements and cruise-related landing pages.

No programming knowledge is required for standard content management. Some advanced layouts or integrations may require HTML knowledge or assistance from CRUISEHOST.

Depending on the website configuration, PAGEMAKER can be used to manage:

• Text pages
• Landing pages
• Images
• Banners
• Navigation
• Promotional content
• Cruise-line pages
• Destination pages
• Ship pages
• Newsletter landing pages
• Contact pages
• Forms
• Widgets
• Search elements
• Website metadata

Yes. Depending on the editor and user permissions, simple HTML content can be inserted and edited.

Yes. PAGEMAKER can be used to create dedicated landing pages for cruise lines, ships, destinations, promotions, departure ports and marketing campaigns.

Yes. CRUISEC search and content widgets can be positioned within PAGEMAKER pages according to the available configuration.

Yes. Once the website and user access have been configured, authorised team members can maintain content through PAGEMAKER.

Content creation, initial content population and additional editorial services may be included in the project or ordered separately.

CRUISECUSTOMIZER is used to adapt the appearance and user experience of CRUISEC and related CRUISEHOST website components to the customer’s brand and project requirements.

Depending on the selected customisation package, elements may include:

• Colours
• Fonts
• Buttons
• Search masks
• Result displays
• Cruise detail pages
• Navigation elements
• Headers and footers
• Customer journey components
• Booking-process elements
• Responsive layouts

Yes. Different levels of customisation can be provided, ranging from standard branding adjustments to more extensive individual designs and master configurations.

Yes. A master design can be created and used as the basis for multiple websites, brands, markets or subagencies, subject to the licence and project agreement.

SmartOffer 360 is an interactive customer-offer solution that allows travel agents to transform selected cruises from the CRUISEA WatchList into a professional online presentation.

The travel agent searches for cruises in CRUISEA, adds suitable offers to the WatchList, selects the customer and creates a SmartOffer 360 presentation.

The customer receives a link to an interactive offer page that can display the selected cruises, itineraries, prices, ship information, images and booking-related actions.

Yes. Depending on the configuration, the customer can receive both an interactive SmartOffer 360 link and a corresponding PDF presentation.

Yes. The link can be shared by email or through other communication channels.

Yes. The SmartOffer 360 link can be sent through WhatsApp, provided that the travel agency uses WhatsApp in accordance with its own data-protection and communication policies.

SmartOffer 360 can provide access to current availability and price information where supported. Final prices and availability must always be reconfirmed through the connected cruise-line system.

The customer can use the available booking or enquiry action to continue to the travel agency’s booking environment or contact the travel agent. The exact process depends on the customer configuration.

No. SmartOffer 360 supports the travel agency’s sales process. The customer continues through the configured travel-agency or booking environment.

Yes. A SmartOffer 360 presentation can contain several selected cruise alternatives.

Yes. The presentation can be connected to a customer record and can include the travel agency’s branding and contact information.

Depending on the offer status and configuration, the travel agent can revise the selected cruises or create a new SmartOffer 360 presentation.

SmartOption is designed for situations in which a travel agent wants to create a cruise option before all final passenger information is available.

A customer may be interested in a cruise but still need to discuss the decision with another traveller. SmartOption allows the travel agent to secure an eligible option using the limited information permitted by the process.

The required information depends on the cruise line and configuration. In certain SmartOption processes, only a name and email address may initially be required for each option.

Where supported, a travel agent can create more than one option so that the customer can compare alternatives before deciding which cruise to confirm.

An option is only valid for the period and under the conditions confirmed by the cruise line. The option may expire automatically if it is not confirmed in time.

The travel agent can provide an option confirmation, for example as a PDF, and can send it to the customer by email or another agreed communication channel.

The travel agent opens the option in CRUISEA, completes or corrects the required passenger details and confirms the booking, provided the option is still valid and confirmation is permitted.

Normally, all passenger information required by the cruise line must be completed before final confirmation. Requirements vary by cruise line, destination and booking type.

CRUISEHUB is a host-agency and subagency management solution that supports the administration of travel agents, bookings, communication, commissions and related processes.

CRUISEHUB is designed for host agencies, larger travel organisations, agency networks and companies managing bookings on behalf of multiple subagencies or independent travel agents.

Yes. Subagency and user structures can be created according to the host agency’s commercial and organisational model.

Yes. Subagencies can be provided with an appropriate CRUISEA, CRUISEAfree or CRUISEAlight account, depending on the agreed model.

Yes. Authorised host-agency users can access relevant bookings and booking-management functions according to their permissions.

Access rights can be configured so that subagencies see the information assigned to them, while the host agency retains the required overall access.

Yes. CRUISEHUB can support commission calculations and different commission arrangements between the host agency and its subagencies.

Yes. Different commission levels and commercial arrangements can be configured, depending on the project and system setup.

Yes. CRUISEHUB can include internal communication functions for booking-related messages between the host agency and the subagency.

Depending on the configuration, users can open or resend booking-related documents from the booking overview.

Cancellation functions may be available for eligible bookings. Cancellation is always subject to the cruise line’s rules, deadlines, fees and technical connection.

Payment-related information and actions may be available depending on the merchant model, cruise line and payment configuration.

CRUISEA provides the search, sales and booking environment, while CRUISEHUB adds host-agency and subagency management processes around users, bookings, communication and commissions.

The CRUISE-API allows external websites, applications and technology platforms to access CRUISEHOST cruise content and booking functions programmatically.

The CRUISE-API is suitable for:

• Online travel agencies
• Tour operators
• Travel technology companies
• Large travel agency groups
• Airlines
• Loyalty programmes
• Media and affiliate platforms
• Companies developing their own booking engines
• AI-supported travel applications

Depending on the selected API version and licence, data may include:

• Cruise lines
• Ships
• Itineraries
• Ports
• Destinations
• Departure dates
• Durations
• Cabin categories
• Prices
• Availability
• Ship information
• Images
• Descriptions
• Included services
• Booking conditions
• Customer-specific packages

Yes. For supported cruise lines, the API can request live availability and current prices from connected cruise-line systems.

Yes. Depending on the API version, cruise line, licence and certification status, bookings can be created through the API.

A softbooking records the booking request within the CRUISEHOST environment without creating a confirmed booking in the cruise line’s reservation system. It can be used for testing, enquiry workflows or cruise lines without a full live booking connection.

Yes. A test account can be provided. Test environments may use dummy cruise-line access, live-style availability requests and softbookings that are not transmitted as confirmed bookings to the cruise line.

Depending on the test configuration, softbookings can be viewed in the CRUISEA booking area.

A CRUISEAfree account may be used as the contractual and administrative basis for an API test account. The required API access can then be added to the account.

No. Every API customer can have a dedicated catalogue with individual cruise lines, markets, prices, languages, packages, calculations and commercial rules.

The permitted storage, caching and use of data depends on the API agreement, cruise-line rules and data licence. API customers must comply with the agreed technical and contractual restrictions.

Not without explicit written permission. Cruise catalogue, availability, pricing and customer-specific data may only be used for the agreed purpose. It must not be transferred to third-party AI services, used for model training or retained outside the authorised environment unless this has been expressly approved.

This depends on the commercial model. In many cases, each customer requires a dedicated catalogue because prices, markets, languages, packages and cruise-line access can differ.

Yes. Technical documentation and access credentials are provided as part of the API onboarding and test process.

Yes. Our project and technical teams support the integration process, answer implementation questions and coordinate testing.

Confidentiality and data-use requirements must be contractually secured. Depending on the commercial relationship, these obligations may be covered by the customer agreement or by a separate non-disclosure agreement.

Yes, if authorised by the customer and if the developer is contractually bound by the required confidentiality, security and data-use obligations.

CRUISEHOST provides access to a broad international portfolio of ocean, expedition, luxury and river cruise lines. The exact portfolio depends on the customer’s market, contracts, licence and technical configuration.

No. Cruise-line connections can differ. Some cruise lines provide full live search and booking interfaces, while others may provide availability only, catalogue content, request-based bookings or softbooking processes.

A live booking connection allows CRUISEHOST to communicate directly with the cruise line’s reservation system to request current prices, cabin availability and, where supported, create an option or confirmed booking.

A dummy connection simulates the cruise-line booking process for testing. It allows developers and users to test availability and booking workflows without creating a real booking in the cruise line’s system.

Catalogue data describes the cruise product, such as the itinerary, ship, departure date and indicative prices. Live data is requested from the cruise line and confirms current availability, cabin categories and final prices.

Yes. Cruise prices and availability can change at any time. The final price is confirmed during the live availability or booking request.

The cruise may have sold out, the selected cabin category may no longer be available, the cruise line may have changed the price or the availability request may have been rejected. Cruise inventory changes continuously.

Yes. Cruise lines may provide different prices, promotions, currencies, booking conditions and product access for different markets.

Yes. Cruise-line access can be configured according to the relevant market and customer agreement.

Yes. The visible and bookable cruise-line portfolio can be adapted according to your business requirements and contracts.

Customer-specific rates, packages and commercial rules may be integrated where the cruise line, data source and technical setup support them.

Update frequency depends on the cruise line and data source. Catalogue data may be imported or refreshed regularly, while availability and final pricing are normally requested live.

This depends on the cruise line, market and price type. The price details shown during the booking process should indicate which components are included.

Yes, where they are included by the cruise line or configured as part of a package. The exact treatment depends on the product and market.

Depending on the cruise line and configuration, packages such as drinks, flights, transfers, hotels, insurance or other services can be displayed or added.

Individual calculations may be possible, including mark-ups, discounts, commissions, package values and customer-specific price rules.

Yes. Cruise-line promotions and customer-specific offers can be displayed where the required data is available.

Yes. Departure port is a standard search criterion in relevant CRUISEHOST search environments.

Yes. Depending on the search configuration, cruises can be filtered by ports of call and itinerary regions.

Yes. Search and filter options can include ship characteristics, onboard facilities, target groups and other attributes where the required content is available.

A typical process includes:

• Searching for a suitable cruise
• Selecting the sailing and cabin category
• Requesting current prices and availability
• Entering customer and passenger information
• Reviewing the booking details
• Creating an option or confirmed booking
• Receiving a booking confirmation
• Managing the booking through CRUISEA or a connected system

The required information is defined by the cruise line and may include:

• Full legal name
• Date of birth
• Gender where legally or operationally required
• Nationality
• Address
• Email address
• Telephone number
• Passport or identity-document information
• Emergency contact details
• Loyalty programme number

Yes. Passenger names should be entered exactly as shown in the passport or identity document that will be used for travel.

Changes may be possible, but they are subject to the cruise line’s rules, availability, deadlines and fees.

Name changes depend on the cruise line and fare conditions. Fees or cancellation and rebooking may be required.

Yes, subject to the cruise line’s cancellation conditions. Cancellation fees may apply.

No. Cancellation fees and conditions are determined by the cruise line, tour operator or contracting travel provider.

The contractual relationship depends on the booking model. The contract may be between the customer and the cruise line, tour operator, travel agency, host agency or another authorised contracting party.

Travel documents are generally issued by the cruise line, tour operator or responsible travel provider. CRUISEHOST may make documents available through the connected system.

Depending on the cruise line and integration, travel documents may be available in CRUISEA, the booking-management area, the cruise-line system or through the responsible travel provider.

Yes. Automated confirmation emails and documents can be configured depending on the booking process and customer setup.

Yes. CRUISEA includes functions for creating and managing customer records.

Yes. WatchLists, SmartOffer 360 presentations, options and bookings can be linked to customer records.

Passenger and traveller information can be managed according to the available CRM and booking functions.

Customer-data imports may be possible as part of an implementation or integration project. The required format and data-protection requirements must be agreed in advance.

Exports or transfers may be available through system functions or BACKOFFICE interfaces, subject to user permissions and contractual requirements.

PAYMENT PROFESSIONAL is the CRUISEHOST solution for integrating supported payment providers and payment processes into customer booking journeys.

Depending on the market and project, supported providers may include:

• Stripe
• PayPal
• WSPay
• SIPay
• Other providers subject to technical evaluation

Yes, where a supported payment provider and merchant account have been configured.

Yes, if PayPal is available in the relevant market and has been configured for the responsible merchant.

The contracting merchant normally requires its own account with the payment provider. CRUISEHOST provides the technical integration but does not automatically become the merchant.

Not necessarily. The payment flow depends on the merchant setup. Funds may be paid directly to the cruise line, travel agency, tour operator, host agency or another authorised merchant.

Payment details should be processed through the authorised payment provider and in accordance with applicable payment-security requirements. The exact technical flow depends on the integration.

Yes. Payment methods can vary according to market, currency, merchant and provider availability.

Yes. Depending on the business model, a booking can be completed with payment handled separately by the cruise line, agency or another responsible party.

BACKOFFICE refers to interfaces and processes that transfer booking, customer, payment or sales information from CRUISEHOST systems to external administration, accounting or mid-office systems.

Depending on the integration, data can be provided in formats such as:

• JSON
• XML
• CSV

Potentially, yes. The external system, available interface, required data and workflow must first be reviewed.

Yes. Automated booking-data transfers may be configured through an agreed interface.

Yes, where required, legally permitted and supported by the interface.

Payment and accounting-related data may be included depending on the booking model and external system requirements.

No. Some systems may already be supported, while others require an individual analysis or development project.

Single sign-on allows an authorised user to access CRUISEA from another platform without entering a separate CRUISEA username and password each time.

Yes. A single sign-on integration can be developed if the external platform and authentication process meet the technical requirements.

Automated provisioning may be possible as part of a single sign-on or user-management integration.

Yes. Permissions can be assigned according to user role, organisation, agency or system configuration.

Yes. Authorised administrators can request or perform deactivation according to the available administration functions.

CRUISEHOST can provide AI-supported or machine-assisted translation services for website and catalogue content, depending on the selected package.

Translation services may use professional machine-translation technology such as DeepL or another configured translation service.

No. Automated translations should be reviewed, especially for legal information, booking conditions, brand terminology and marketing content.

Yes. Depending on the content type and system, translated text can be reviewed and adjusted.

Yes. Markets can have individual languages, prices, cruise lines, promotions, pages and commercial configurations.

After the commercial agreement has been completed, the project is transferred to the CRUISEHOST implementation team. A project manager coordinates the setup, required information, configuration, testing and launch.

For implementation projects, CRUISEHOST normally assigns a project manager who serves as the primary contact during the project.

Depending on the project, CRUISEHOST may require:

• Company details
• Agency details
• Market and country information
• Logo and brand guidelines
• Domain information
• Languages
• Currencies
• Required cruise lines
• Cruise-line agency numbers or credentials
• Payment-provider information
• Booking and customer communication requirements
• Legal texts
• Privacy information
• Terms and conditions
• User lists
• Back-office requirements
• Design material

In many cases, yes. The customer may require its own commercial agreement, agency registration or booking credentials with the relevant cruise line. The exact requirements vary by cruise line and business model.

CRUISEHOST can assist with information and coordination, but approval and commercial access are determined by the cruise line.

Credentials are configured securely for the authorised customer environment and should only be used for the agreed purpose.

Yes. The configured functions are tested before launch. Customers are also expected to review and approve their website, content, prices, legal information and booking processes.

Customer acceptance testing is the phase in which the customer reviews the configured solution and confirms that it meets the agreed requirements before launch.

CRUISEHOST tests the technical implementation, while the customer is responsible for reviewing and approving its branding, content, legal texts, commercial rules, payment details and business-specific configuration.

Changes may be possible. Additional requirements can affect the project plan, workload and cost and may require a separate quotation.

Content and data migration may be possible, depending on the existing system, available data formats and agreed project scope.

Yes. Existing domains can normally be connected to the new solution, provided that the required DNS and technical access are available.

Yes. A phased launch is possible, with additional cruise lines, markets or functions added later.

Yes. Multi-market implementations are possible, but each market may require separate catalogue, language, currency, legal, payment and cruise-line configurations.

CRUISEHOST uses dedicated communication channels for support, project and sales enquiries.

• Technical and operational support requests should be sent to the designated support address.
• Implementation and project questions should be sent to the designated project address.
• Commercial and licence enquiries should be sent to the designated sales address.

Please include:

• Your company or agency name
• Your AgencyID or customer number
• The affected product
• A clear description of the issue
• The date and time of the issue
• The affected booking or cruise where applicable
• Screenshots
• The browser and device used
• The steps required to reproduce the issue
• The exact error message

The AgencyID helps CRUISEHOST identify the correct customer configuration, market, catalogue and technical environment more quickly.

No. Please send the request to the most appropriate address. Sending the same request to several addresses can create duplicate tickets and delay processing.

Yes, but please add an explanation of the problem, the relevant AgencyID and the action you require. A forwarded email without context may not contain enough information for investigation.

A technical problem may include:

• The system cannot be opened
• A search does not load
• An availability request fails
• A booking cannot be completed
• A document cannot be generated
• A user cannot log in
• An interface returns an error
• A website component is not displayed correctly

Questions about cruise-line prices, cancellation rules, option periods, commission, contracts or booking conditions may need to be answered by the cruise line, tour operator or responsible commercial partner.

CRUISEHOST can investigate technical issues, but booking changes, cancellations and exceptions are generally controlled by the cruise line or responsible travel provider.

Yes. Training, onboarding material, documentation and product demonstrations may be provided depending on the product and agreement.

Additional training can be arranged. Customers should also maintain internal processes for introducing new team members to their configured CRUISEHOST environment.

CRUISEHOST uses technical and organisational measures designed to protect personal, commercial and booking data against unauthorised access, loss or misuse.

CRUISEHOST processes data according to the applicable contractual and legal requirements. Customers are also responsible for ensuring that their own use of the platform complies with the data-protection laws applicable to their business.

The company collecting and using the customer’s personal data is responsible for providing the required privacy information and obtaining any legally required consent.

Only where legally permitted and where the required consent or other legal basis exists.

Data may only be shared where this is necessary for the agreed service, legally permitted and contractually secured.

Only where explicitly permitted by the relevant agreement. Customer-specific cruise data, prices, credentials and booking access must not be disclosed or reused without authorisation.

No. User access should be assigned to authorised individuals or organisations according to the agreed licence. Login credentials must not be shared with unauthorised third parties.

The user account should be deactivated promptly and any shared credentials should be changed.

Yes, if authorised and if appropriate confidentiality, security and data-processing agreements are in place.

CRUISEHOST may use AI-supported functions for selected purposes such as translation, content processing, search assistance or future sales-support functions.

Only with explicit approval and an appropriate technical and contractual agreement. Cruise catalogue, pricing, availability and customer-specific data must not be transferred to an unauthorised AI system.

CRUISEHOST data can include licensed cruise-line content, live prices, customer-specific commercial information, credentials and personal data. Uncontrolled transmission to an AI service could create confidentiality, data-protection, intellectual-property and contractual risks.

No, unless this has been expressly reviewed and approved. Data used for an authorised AI application must remain restricted to the agreed purpose and environment.

AI-supported recommendation functions can be developed where data use, security, accuracy and customer-specific catalogue rules are properly controlled.

CRUISEA licence prices depend on the selected version, number of users, market and commercial agreement. Standard prices may start from approximately EUR 15 per month, but the current quotation is always authoritative.

CRUISEAfree is provided without a monthly software licence fee for the included standard scope.

CRUISEC pricing depends on the implementation model, website configuration, booking volume, turnover, additional products and services. A standard CRUISEC and CRUISEA combination may be offered from approximately EUR 120 per month, subject to the current commercial model.

Yes. An iframe version may be available with a separate monthly licence, depending on the required functions and current price list.

Depending on the product and agreement, booking fees, turnover-based fees or API transaction fees may apply.

API pricing depends on the API version, usage, booking volume, catalogue access and commercial agreement. Models may include a monthly minimum, a fee per booking or a capped monthly catalogue fee.

Minimum contract periods depend on the selected product and commercial agreement. Some API agreements may include a minimum term of twelve months.

Billing dates and payment terms are defined in the customer agreement. Monthly fees may be collected at the beginning of the billing period.

The payment may be retried according to the agreed billing process. Continued non-payment can result in suspension of the service.

Yes. Products, users, markets, languages, cruise lines and additional functions can be added according to availability and agreement.

Downgrades are subject to the contractual notice period, technical dependencies and minimum product requirements.

Yes. Additional users can be added according to the selected product and price model.

Standard product operation is covered by the licence. Individual design, data migration, custom development, special interfaces, additional training and project work may be charged separately.

The applicable quotation or invoice states whether VAT is included or added. Business prices are commonly quoted excluding VAT.

This depends on the customer’s country, tax status and valid VAT identification information. The applicable tax treatment is determined according to legal requirements.

Prices may be adjusted in accordance with the customer agreement and applicable notice periods.

Yes. CRUISEHOST can provide the booking engine, website structure, PAGEMAKER CMS, design configuration, cruise content and technical implementation required for a complete cruise website.

Yes. Your logo and brand elements can be included in CRUISEA documents, CRUISEC, SmartOffer 360 and your PAGEMAKER website according to the selected configuration.

Yes. Branding can be adjusted through the standard configuration or a CRUISECUSTOMIZER package.

Yes. A customer-owned domain or subdomain can be connected to the CRUISEHOST solution.

Domain ownership depends on the registration arrangement. Customers should ensure that important business domains are registered in their own name or that ownership and transfer rights are clearly documented.

Yes. Multi-brand, multi-market and white-label structures can be created, subject to the agreed licence and project design.

Yes. Host agencies and networks can provide branded or co-branded websites to subagencies using an agreed master configuration.

Yes. Customers are responsible for providing and approving their terms and conditions, privacy policy, legal notice and other required legal information.

No. CRUISEHOST can provide the technical areas in which legal texts are displayed, but customers should obtain legal advice from a qualified professional.

Yes. Deep links, landing pages, cruise selections, promotional content and customer offers can be used to support email marketing campaigns.

Yes. Deep links can direct the recipient to a specific cruise, ship, cruise line, destination or predefined search result.

Yes. PAGEMAKER can be used to create dedicated pages for individual cruise lines and their offers.

Yes. Pages can be created for destinations such as the Mediterranean, Northern Europe, the Caribbean, Alaska, Asia or other cruise regions.

Yes. Ship pages can include descriptions, facts, images, facilities, deck plans and matching cruises.

Yes. Search results, widgets, manual selections and deep links can be used to promote selected cruises or campaigns.

Yes. SmartOffer 360 is specifically designed to help travel agents follow up with customers using personalised cruise selections.

Yes. Links and documents can be shared through WhatsApp, provided that the agency complies with applicable data-protection, communication and consent requirements.

A current version of a modern browser such as Google Chrome, Microsoft Edge, Mozilla Firefox or Safari is recommended.

CRUISEA, CRUISEC and PAGEMAKER are browser-based solutions. Normally, no local software installation is required.

Many functions can be accessed on tablets, although a desktop or notebook computer may provide the best experience for complex searches, offers and booking administration.

Some functions may be accessible on a smartphone, but the professional workflow is generally optimised for larger screens.

No customer-operated server is normally required for the standard hosted solution. Individual API or integration projects may have additional technical requirements.

Yes. CRUISEHOST continuously develops and maintains its products. Updates may include technical improvements, cruise-line changes, security updates and new functions.

Standard updates are designed to maintain compatibility, but major product developments or cruise-line changes can occasionally require adjustments.

CRUISEHOST reviews and adapts the relevant connection. Temporary restrictions may occur while a changed cruise-line interface is analysed, developed and tested.

No. CRUISEHOST depends on external cruise-line systems, networks and service providers. Temporary interruptions outside CRUISEHOST’s control can occur.

Retry the request after a short period and report persistent errors to CRUISEHOST support with the AgencyID, cruise, date, time and error message.

Yes. CRUISEA, CRUISEHUB, CRUISEC and related tools can be combined to support host agencies and their subagency networks.

Yes. Individual accounts can be provided according to the host-agency agreement.

Depending on the configuration, documents, customer communications and websites can include subagency branding.

Yes. Payment and contractual processes can be configured so that the host agency acts as the responsible merchant or booking party, subject to legal and commercial requirements.

Yes. Commission rules can be configured according to the agreed host-agency model.

Yes. The workflow can be configured so that the host agency, subagency or both participate in customer communication.

Yes. A host agency may require subagencies to use the internal booking-related communication functions for operational communication.

Yes. Access can be deactivated according to the administrative process and contractual terms.

Billing depends on the agreed termination and invoicing rules. The effective date should be defined in the host-agency agreement.

Yes. Customer-specific packages, calculations and additional services can be supported where the required data and booking processes are available.

A technical setup may focus primarily on CRUISEC or the CRUISE-API, but CRUISEA is often used for booking administration, customer service and manual sales support.

Yes. Customers can search and book through CRUISEC while call-centre or agency employees use CRUISEA to assist customers and manage bookings.

Yes. Bookings from CRUISEC, CRUISEA and supported API channels can be brought together in the relevant CRUISEHOST booking environment.

Different catalogues, calculations or commercial rules may be configured, subject to cruise-line and contractual restrictions.

Booking and reporting data can include channel, agency, user or source information depending on the implementation.

Yes. Booking and sales information can be made available through system views, exports or individual reports.

Depending on the available data, reports may include:

• Number of bookings
• Booking revenue
• Travel agency
• User
• Market
• Cruise line
• Booking channel
• Booking date
• Departure date
• Offer type
• Commission
• Booking status

Yes. Reporting can cover periods such as today, yesterday, month to date, year to date, previous months, previous years or rolling periods.

Exports may be available in formats such as CSV or through customer-specific reporting interfaces.

Yes. Customer-specific reports can be reviewed and developed as an additional service.

The search result may contain a previously received or catalogue price. The booking process requests the latest price from the cruise line, which may have changed.

The cabin may have been booked by another customer, removed by the cruise line or become unavailable for the selected passenger combination.

The option may have expired, the cruise line may have changed the booking, required passenger details may be missing or confirmation may no longer be permitted.

The response time depends on the external cruise-line system and network. Temporary delays can occur during periods of high demand or system maintenance.

The booking was recorded in CRUISEHOST but was not transmitted as a confirmed booking to the cruise-line reservation system. This may be intentional in a test environment or for a non-live booking workflow.

The cruise line may not be included in your catalogue, may not be available in your market or may require additional credentials or a commercial agreement.

The promotion may be restricted by market, agency, loyalty status, passenger type, booking date, sailing date or cruise-line credentials.

The cause may be cached browser content, custom HTML, an image size, an external script or a responsive-layout issue. Please test the page in a current browser and send support the affected URL and screenshots.

Check the username, password, account status and login address. If the problem continues, request a password reset or contact support with your AgencyID.

Check the email address, spam folder, mail-server filters and sending status. If necessary, resend the document and contact support with the booking or offer reference.

Contact the CRUISEHOST sales team or register for an available entry-level product such as CRUISEAfree. We will review your business model, market, required cruise lines and technical requirements.

Yes. CRUISEHOST can provide a product demonstration tailored to your business model and required products.

Yes. CRUISEAfree or another agreed test environment can be used to become familiar with the platform.

A demonstration or project-specific test environment may be provided as part of the sales and implementation process.

It is helpful to provide:

• Your company name
• Your country and target markets
• Your business type
• The number of users or agencies
• Your current website
• The cruise lines you want to sell
• Your expected booking volume
• Your required languages and currencies
• Your preferred payment flow
• Your existing back-office or CRM systems
• Your desired launch date

Yes. Based on your business model and objectives, CRUISEHOST can recommend a suitable combination of CRUISEA, CRUISEC, PAGEMAKER, CRUISE-API, CRUISEHUB and other services.

Yes. Many customers begin with a smaller licence or limited cruise-line portfolio and expand to additional users, websites, markets, products or API connections later.

Please contact the CRUISEHOST sales team. Only an individual written quotation or signed agreement provides binding prices, functions and contractual terms.

No. The available functions depend on the selected product, licence, market, cruise lines, integrations and commercial agreement.

No. Any price examples are for general orientation only. The current CRUISEHOST quotation and customer agreement are authoritative.

Yes. Cruise lines can change their interfaces, prices, booking rules, option periods, content and technical availability at any time.

No. CRUISEHOST operates the CRUISEHOST platform but cannot guarantee the uninterrupted availability of systems operated by cruise lines, payment providers, hosting companies or other third parties.

The exact products, users, markets, functions, services and prices included in your licence are stated in your quotation, order confirmation and customer agreement.