CRUISEA Modules
CRUISEA is more than cruise search and booking. The platform includes a range of integrated modules designed to support the complete daily workflow of a travel professional.
Depending on your CRUISEA version, licence and selected subscriptions, these modules extend the platform from cruise sales into customer management, booking management, communication and automated information.
Customers. Bookings. Communication. Information. All connected in one working environment.
Customer360
Your customers, bookings and offers – connected in one place.
Customer360 brings customer management directly into CRUISEA and connects your customer information with the actual cruise sales process.
Instead of keeping customer details in separate notes, emails or external tools, Customer360 provides a central customer database directly within the CRUISEA environment.
One customer. One profile. A complete view of the relationship.
Central Customer Database
Search for existing customers, view customer profiles or create new customers directly within CRUISEA.
Keep personal information, contact details, addresses and additional notes together in one central customer profile.
Customer Booking History
Customer360 connects the customer directly with their bookings.
View all bookings belonging to a customer together with important information such as booking status, travel dates and prices.
You can also see the total booking value by status, giving your agents a much better understanding of the customer's booking history and value.
Offers & Customer Engagement
Customer360 doesn't just show what the customer has booked – it also shows the offers that have been created for them.
View all offers assigned to the customer, access the offer details and see how often an offer has been viewed.
This allows your agents to better understand customer interest and engagement and provides valuable information when following up on an offer.
A 360° View of Your Customer
By bringing customer information, bookings and offers together, Customer360 gives your agents a much more complete picture of the customer relationship.
• Search and create customers
• Maintain personal and contact information
• Store customer notes
• View complete booking history
• See booking status, dates and prices
• View booking value by status
• Access customer offers
• See how often offers have been viewed
• Track customer interest and engagement
Better Information. Better Follow-Up. Better Sales.
Customer360 keeps customer-related information where your agents actually need it – inside CRUISEA and directly connected to the sales and booking environment.
This means greater transparency, less manual work and a more efficient customer sales process.
Booking Manager
All your cruise bookings – organised, searchable and manageable in one place.
The CRUISEA Booking Manager gives your agents a central workspace to view, search and manage cruise bookings directly within CRUISEA.
From the initial booking through payment, documentation and communication, agents can quickly access the information they need without searching through different systems or emails.
Find Any Booking Quickly
Powerful search and filtering tools make it easy to locate bookings even in large booking volumes.
Search by booking number, booking status, customer name, cruise line, UID, ship or date and use Booking Rules to create additional structured booking views.
Complete Booking Details
Open a booking and access the relevant information directly from one central booking record.
Depending on the booking and cruise line, this can include:
• Booking details and status
• Payment status
• Passenger information
• Pricing and price breakdown
• Commissions
• Booking documents and PDFs
• Booking history
• Booking emails
• Internal messages and communication
Pricing & Commissions
View detailed pricing information directly within the booking, including individual price components and – where available – commission information.
This gives agents immediate access to the commercial details of a booking without having to retrieve the information separately.
Documents Where You Need Them
Booking-related documents remain connected to the booking and can be accessed and downloaded again when required.
No need to search through old emails to find important booking documentation.
Booking History
Keep track of booking updates and internal information through the booking history, providing greater transparency about what has happened with a booking.
Communication Connected to the Booking
Messages are grouped by Booking ID, keeping communication together with the booking it belongs to.
Agents can create message threads, search messages and filter communication by category and priority.
Manage Bookings – Not Just View Them
Depending on the booking and system configuration, agents can perform booking-related actions directly from the Booking Manager, including updating or retrying bookings and resending booking emails.
Booking Rules & Smart Filtering
Booking Rules allow bookings to be organised and filtered according to predefined criteria, helping agents focus on the bookings that require their attention.
One Booking. One Place. Full Control.
The Booking Manager turns CRUISEA into more than a cruise booking engine. It provides your agents with a central operational environment for managing the booking throughout its lifecycle – from booking creation to payment, documentation, communication and follow-up.
CRUISEA CHAT
Direct communication with your SubAgencies – without the email chaos.
CRUISEA CHAT provides a direct communication channel between your MASTER Agency and your SubAgencies, fully integrated into CRUISEA.
Instead of exchanging emails between individual employees, conversations remain centrally available to both teams and are automatically connected to the respective SubAgency.
Communicate Directly in CRUISEA
Your SubAgents can contact your team directly from CRUISEA whenever they need assistance, have a question or want to provide additional information.
New unread messages are displayed in your MASTER CRUISEA Agency, allowing your team to see immediately when a SubAgency requires attention.
No More Searching Through Emails
Communication no longer disappears into individual email inboxes.
The conversation remains available within CRUISEA, giving authorised members of your team and the SubAgency team access to the same information.
This is especially useful when employees are unavailable, on holiday or responsibilities change within the team.
Share Documents & Information
Documents can be attached directly to the conversation, allowing additional information, explanations and supporting files to be exchanged without switching to email.
Better Team Collaboration
Because communication is not tied to one individual employee, other team members can see the conversation and continue where a colleague left off.
This creates greater transparency and helps avoid duplicated questions, lost information and unnecessary delays.
Host Agency & SubAgency – Connected
CRUISEA CHAT creates a direct digital connection between your organisation and your SubAgency network.
Questions, answers, documents and information stay within the CRUISEA environment where your teams are already working.
One Conversation. One Team. No Email Chaos.
CRUISEA CHAT makes cooperation with your SubAgencies faster, more transparent and easier to manage – keeping communication accessible to the people who actually need it.
CRUISEA NOTIFICATIONS
Let CRUISEA monitor your bookings for you.
CRUISEA NOTIFICATIONS allows you to create automatic alerts based on the booking information that is important to you.
Instead of repeatedly checking your booking list manually, define what you want CRUISEA to watch – and receive an email notification when your criteria are met.
Filter Your Bookings
Use the booking filters in CRUISEA to identify exactly the bookings you want to monitor.
Apply specific parameters to your booking list and save the filter for future use.
Turn a Filter into a Notification
A saved booking filter can be used to create an automatic notification.
CRUISEA then monitors the relevant bookings and sends the notification directly to you by email.
Never Miss an Expiring Option
A perfect example is the predefined notification for booked options expiring today.
Instead of manually searching for expiring options, CRUISEA helps bring the bookings requiring your attention directly to you.
Create Notifications for Your Own Workflow
The real power of CRUISEA NOTIFICATIONS is flexibility.
You decide which booking criteria are relevant to your daily business, save the corresponding filter and use it as the basis for your notification.
Less Checking. More Acting.
CRUISEA NOTIFICATIONS helps your team stay on top of time-sensitive bookings and manage offers more efficiently.
Define what matters – and let CRUISEA keep an eye on it.
One Connected CRUISEA Environment
Customer360, Booking Manager, CRUISEA CHAT and CRUISEA NOTIFICATIONS are designed to work alongside the core CRUISEA functionality and create a more connected working environment.
Know your customer. Manage the booking. Keep communication together. Never miss what requires attention.
Availability of individual modules and functions depends on the CRUISEA product version, licence and selected subscriptions.
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